DAC-A11y FAQ - DAC-A11y

Website Accessibility Scanning

How do I start a website scan?

Navigate to Scan > Web Scan, enter the full https:// URL you want to audit, choose the crawl depth, browser engine, and any saved scan profile, then select the start option. You can watch progress under the live queue and jump straight into the report once it finishes.

Which engines power the audits?

DAC-A11y drives Playwright-powered browsers (Chromium, Firefox, and WebKit) to exercise each page, then layers Axe-Core rule sets and our own heuristics to flag WCAG issues. This mirrors real user journeys while keeping the analysis deterministic.

What should I look for in the report?

Every website report highlights totals by severity, the affected pages, and remediation guidance for each finding, including the WCAG citation and helpful code context. Work on critical and serious issues first, then revisit the report to confirm fixes.

How long do scans take?

Runtime depends on the number of pages, site performance, and the engines you pick. Small marketing sites finish in minutes, while enterprise portals with deep navigation can take longer. The History view keeps timestamps so you can monitor throughput over time.

What happens if I paste a document link?

If a target URL resolves to a document, we reroute the job through document remediation automatically. You will see the new entry in Documents > History with the same status updates you receive for file uploads.

Scheduling & History

How can I schedule a scan?

Open Scan > Web Scan, expand the Scheduling panel, and pick either a one-time or recurring option. Choose the start time in your local timezone (we convert to UTC) and confirm. The run is queued automatically.

Can I cancel or reschedule?

Yes. Inside the Scheduled Scans table you will find Cancel and Reschedule actions for every future run. You can adjust the next start time as long as the job has not begun processing.

Where do I review upcoming and past schedules?

The Scheduled Scans section lists every run with its cadence, next execution time, and status (Running, Completed, Failed, or Paused). Use it as a single view for both active and historical schedules.

Where do I see finished results?

All completed website scans and document jobs land in History. From there you can download the report package, export to PDF or CSV, or spin up a new scan using the same parameters.

Document Remediation

How do I check a document for accessibility?

Go to Documents and either upload a local PDF, DOCX, PPTX, XLSX, or image, or paste a direct document URL. Uploads enter the queue immediately, while links are fetched in the background before remediation begins.

Which formats are supported?

DAC-A11y handles the formats teams use most:

PDF files with full tagging support
Microsoft Office documents (Word, Excel, PowerPoint)
High-resolution images for OCR and description generation

What does the document report highlight?

Reports call out missing alt text, heading issues, untagged regions, reading order concerns, color contrast problems, inaccessible tables, and missing document language. Each item includes a recommended fix.

What if the linked document is unavailable?

If the source host times out, blocks the download, or returns an unsupported file type, we mark the job as failed and send an alert. You can retry or upload the file directly once it is available.

Plans & Billing

How do I subscribe to a plan?

Visit the Pricing page, review the plan tiers, and choose Subscribe or Get started. Checkout is processed through Stripe and supports all major credit cards.

Can I change my plan later?

Absolutely. Open Account Settings > Billing and select Manage subscription to upgrade, downgrade, or switch to annual billing. Changes apply immediately with prorated charges on your next invoice.

Can I buy one-time credits?

Yes. Credit bundles (100, 250, 750, or 2,500 pages) are available from the Pricing page. Credits activate as soon as payment clears and supplement your included monthly allowance.

How do I view invoices and payment history?

All receipts live under Account Settings > Billing. Download individual invoices or export a full statement anytime.

What happens if a payment fails?

We notify you by email and retry the charge automatically. If retries exhaust, premium features pause until you update the payment method and the next attempt succeeds.

Is there a trial option?

New workspaces can run a limited free scan. For broader pilots of Pro or Enterprise plans, reach out through the Contact page so our team can tailor access.

Security & Data Protection

How do you handle customer data?

We limit data collection to what is required for scans and remediation, encrypt it in transit and at rest, and never share your content with third parties without explicit consent. Our Privacy Policy details retention windows and opt-out controls.

Are my scans and documents private?

Yes. Reports and remediated files are scoped to your workspace, and only authorized DAC-A11y support engineers can access them for troubleshooting. We do not use your assets to train models.

Where are uploads stored on the server?

Uploads are written under App_Data/UploadedFiles in the site content root when the host is writable. If that path is read-only, the app now falls back to Path.GetTempPath()/DAC.AccessCheck.A11yForge/UploadedFiles and logs a warning so operators can provision persistent storage. Both locations follow the same retention rules and cleanup routines.

What security controls are in place?

We combine encryption, role-based access controls, regular vulnerability assessments, cloud hardening, and ongoing employee training to keep your environment secure.

Account & Support

How do I update my account information?

Open Profile after signing in to update your name, email address, or password. Changes take effect immediately across the workspace.

Who do I contact for technical help?

Submit a ticket from the Support page for troubleshooting, report questions, or feature requests. Our response time targets are posted there as well.

What if I am not signed in?